Shipping Policy

Last updated: July 10, 2026

At Lorëven, we are committed to providing a seamless and reliable shopping experience. This Shipping Policy explains how orders placed through loreven.com are processed and delivered within India.

Lorëven currently delivers only within India. We do not currently accept or deliver international orders.

Order Processing

All orders are prepared with the utmost care.

  • Orders are generally processed within 1–3 business days after successful payment and order confirmation.
  • Business days exclude Sundays and public holidays.
  • You will receive a shipping confirmation and tracking details once your order is dispatched.
  • During launches, promotional periods or periods of high order volume, processing times may be slightly longer.
Complimentary Standard Shipping
  • Applicable shipping charges, if any, will be displayed at checkout before payment is completed.
  • We offer complimentary standard shipping within India on all orders. No minimum purchase is required.
Prices and Taxes
  • Product prices are displayed in Indian Rupees and include applicable taxes unless stated otherwise.
  • Any applicable shipping charges will be shown at checkout before payment.
Order Tracking
  • Upon dispatch, a tracking link will be shared via email/SMS.
  • Tracking visibility may vary based on the courier and destination.
  • If tracking shows an order as delivered but you have not received it, please check with household members, neighbours, reception or building security and contact us promptly at care@loreven.com. We will assist in investigating the matter with the courier partner.
  • Tracking information may take up to 24–48 hours after dispatch to become active on the courier partner’s system.
Shipping Address Requirements
  • Customers are responsible for providing a complete and accurate delivery address, postcode and contact number when placing an order.
  • Lorëven will not be responsible for delivery failure resulting solely from an incorrect or incomplete address, an incorrect contact number, repeated recipient unavailability or unjustified refusal of delivery.
  • This does not limit Lorëven’s responsibility where the delivery failure results from an error by Lorëven or its courier partner.
  • If an order is returned because of an incorrect or incomplete address provided by the customer, the customer may be required to pay the actual re-shipping cost before the order is dispatched again.
Lost, Damaged, or Delayed Shipments
  • If an order is confirmed as lost in transit, Lorëven will provide an appropriate replacement or refund, depending on product availability and the circumstances.

  • Delivery may occasionally be delayed because of severe weather, transportation interruptions, public holidays, local restrictions, courier disruptions or other circumstances beyond our reasonable control.

  • We will make reasonable efforts to assist customers and provide available updates.

  • If a product arrives damaged, defective, incorrect or materially different from what was ordered, please contact us as soon as reasonably possible at care@loreven.com with your order number and details of the issue. Photographs or videos may help us investigate the matter
Order Changes & Cancellations
  • Customers should submit order-modification or cancellation requests as soon as possible after placing an order.

  • A modification or cancellation cannot be guaranteed once the order has been processed, packed or dispatched.

  • Once an order has been dispatched, it cannot normally be modified or cancelled and will be handled in accordance with our Returns & Refunds Policy.

  • Where Lorëven accepts a cancellation after payment has been collected, the eligible refund will be issued to the original payment method.
Return-to-Origin (RTO)

A shipment may be returned to Lorëven if:

  • The delivery address is incorrect or incomplete;

  • The recipient is unavailable after
    reasonable delivery attempts;

  • The courier is unable to contact the recipient; or

  • The customer refuses delivery without a valid reason.

  • If an order is returned because of information provided by the customer, repeated recipient unavailability or unjustified refusal of delivery, the customer may be required to pay the actual re-shipping cost before the order is dispatched again.

  • If an eligible refund is requested, actual shipping or return-to-origin costs incurred by Lorëven may be deducted, to the extent permitted by applicable law. The customer will be informed about any deduction.

  • No such deduction will be made where the return occurred because of an error by Lorëven or its courier partner.
Events Beyond Our Control
  • Lorëven will not be responsible for delays caused by events outside its reasonable control, including severe weather, natural disasters, strikes, transportation interruptions, government restrictions, public emergencies or widespread courier disruptions.
  • Nothing in this policy limits any consumer right or remedy that cannot legally be excluded.
Contact Us

For shipping-related questions or assistance, please contact:

Email: care@loreven.com
Website: loreven.com

Please include your full name and order number so that we can assist you efficiently.