Returns & Refunds Policy

Last updated: July 10, 2026

At Lorëven, we take pride in delivering carefully made products to our customers across India. If you are not fully satisfied with your purchase, this policy explains the circumstances in which a return, refund or other resolution may be available.

You may request a return within 7 days from the date of delivery.

To qualify, items must be:

Unused and unworn
In original condition
Unwashed and unaltered
With all original packaging and tags attached

Non-returnable items include:

Customised or personalised products;
Products clearly marked as final sale at the time of purchase;
Products that have been worn, washed, altered or damaged after delivery;
Products with stains, odour, missing tags or other signs of customer use.

Lorëven reserves the right to refuse returns that do not meet these conditions.

To request a return, contact us at care@loreven.com within seven calendar days after delivery.

Please provide:

Your name;
Order number;
Product you wish to return;
Reason for the return; and
Photographs, where relevant to a damaged, defective or incorrect-product claim.

Once the return request has been reviewed, we will provide the applicable return instructions and return address.

The product should be packed securely and returned through a trackable domestic courier service unless Lorëven arranges the collection.

Change-of-mind returns:

Where a customer returns an eligible product because of a change of mind, fit preference, size preference or colour preference, the customer will be responsible for the return-shipping cost.

Damaged, defective, incorrect or misdescribed products:

Where Lorëven confirms that a product was delivered damaged, defective, incorrect or materially different from its description, Lorëven will arrange the return collection or reimburse reasonable return-shipping costs.
Original standard shipping charges are not ordinarily refundable for change-of-mind returns. However, applicable shipping charges will also be refunded where the return results from an error by Lorëven or where required by applicable law.

Once the returned product is received, it will be inspected to confirm whether it meets the return conditions stated in this policy.
We will notify the customer whether the return has been accepted or rejected. If the return is rejected, we will provide the reason and, where relevant, supporting photographs.
If the return is accepted, Lorëven will initiate the refund to the original payment method within seven business days after approval.
After the refund has been initiated, the customer’s bank or payment provider may require additional time to reflect the amount in the customer’s account.
If a change-of-mind return is rejected because it does not meet the stated return conditions, the customer will be informed of the reason.
The customer may request that the product be shipped back to them and may be required to pay the actual re-shipping cost.
Lorëven will make reasonable attempts to contact the customer regarding the product. Lorëven will not treat the product as abandoned without giving the customer reasonable notice and an opportunity to arrange its return.

We currently do not offer direct exchanges.
If you require a different size or colour, you may return the original product in accordance with this policy and place a new order. The replacement product will be subject to availability.
A new order may be placed without waiting for the refund, but it will be treated as a separate transaction.

Customers should submit cancellation requests as soon as possible after placing an order.
Cancellation cannot be guaranteed once an order has been processed, packed or dispatched.
Once an order has been dispatched, it cannot normally be cancelled and must be handled in accordance with this Returns & Refunds Policy.
Where a cancellation is accepted after payment has been collected, the eligible refund will be issued to the original payment method.

Issues relating to shipments that are lost, misdelivered or marked as delivered but not received will be handled in accordance with our Shipping Policy.
Customers should contact care@loreven.com promptly so that Lorëven can investigate the matter with the courier partner.

If a product is delivered damaged, defective, incorrect or materially different from its description, please contact us as soon as reasonably possible at care@loreven.com.
Please provide your order number, details of the issue and available photographs.
Photographs or videos may help us investigate the issue, but an unboxing video is not mandatory.
Where the claim is confirmed, Lorëven will provide an appropriate resolution, which may include a replacement, return, repair where relevant, or refund, depending on the circumstances and product availability.
Lorëven will bear reasonable return-shipping costs for confirmed damaged, defective, incorrect or materially misdescribed products.

Nothing in this policy limits or excludes any right or remedy available to a customer under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 or any other applicable law.

For return or refund assistance, contact:

Email: care@loreven.com
Website: loreven.com

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Returns & Refunds Policy