Frequently Asked Questions

Orders & Payments
  • How do I place an order?
    Browse our collections, select your desired size, and proceed to checkout. Every transaction is secure and effortless.
  • What payment methods do you accept?
    We accept all major international credit and debit cards. Payments are processed securely in your local currency at checkout.
  • Can I edit or cancel my order?
    Please email us at care@loreven.com within 2 hours of placing your order. After that, the order may already be in processing.
Shipping & Delivery
  • Do you ship internationally?
    Yes, we ship worldwide including to the UK, USA, and Canada. Shipping costs and delivery timelines will be shown at checkout
  • How long will my order take to arrive?
    International orders may take 7–14 business days depending on the destination.
  • How can I track my order?
    Once your order is dispatched, you will receive a tracking link via email and SMS.
  • Will I have to pay customs duties or taxes?
    For international orders, customs duties may apply depending on your country’s regulations. Currently, all international orders are shipped DDU (Duties Unpaid). We are working towards introducing DDP soon for a smoother experience.
Returns & Exchanges
  • What is your return policy?
    We accept returns within 7 days of delivery. Items must be in original condition, unworn and with all tags intact.
  • How do I initiate a return?
    Email us at care@loreven.com with your order number. Our team will assist you promptly.
  • Are international returns accepted?
    Yes, however return shipping costs are borne by the customer for international orders.
  • Are there items not eligible for return?
    Yes, items on sale, accessories, and personalized products are not eligible for return or exchange.
Product & Sizing
  • How do I choose the right size?
    Each product page includes a detailed size guide. For personalized help, contact our team and we’ll assist you with the best fit.
  • How should I care for my pieces?
    Each garment is made to last. Please refer to the care label—most items require gentle machine wash or dry cleaning for best preservation.
Support & Services
  • Is Loreven a sustainable brand?
    We are committed to thoughtful craftsmanship—using premium fabrics, minimizing waste, and packaging responsibly.
  • Do you offer gift options?
    Yes. Our gift packaging is understated and elegant. Digital gift cards are also available for effortless gifting.
  • How can I contact customer support?
    You can reach us via email at care@loreven.com We typically respond within 24 hours.
  • Are there items not eligible for return?
    Yes, items on sale, accessories, and personalized products are not eligible for return or exchange.

At Loreven, every detail matters — from the stitching of our garments to the experience you have with us. If you couldn’t find the answer you were looking for, our dedicated team is always here to assist you.
care@loreven.com