How do I place an order? Browse our collections, select your desired size, and proceed to checkout. Every transaction is secure and effortless.
What payment methods do you accept? We accept UPI, major Indian debit and credit cards, and popular wallets via Paytm. All prices are in INR.
Can I edit or cancel my order? Please email us at care@loreven.comwithin 2 hours of placing your order. After that, the order may already be in processing.
Shipping & Delivery
Do you ship internationally? At the moment, we deliver exclusively within India. International shipping will be available soon—stay tuned for updates.
How long will my order take to arrive? Orders across India are usually delivered within 4–6 business days after dispatch.
How can I track my order? Once your order is dispatched, you will receive a tracking link via email and SMS.
Returns & Exchanges
What is your return policy? We accept returns within 7 days of delivery. Items must be in original condition, unworn and with all tags intact.
How do I initiate a return? Email us at care@loreven.com with your order number. Our team will assist you promptly.
Are international returns accepted? We currently ship only within India, so international returns are not applicable at this time. International shipping and return options will be introduced in the future.
Are there items not eligible for return? Yes, items on sale, accessories, and personalized products are not eligible for return or exchange.
Product & Sizing
How do I choose the right size? Each product page includes a detailed size guide. For personalized help, contact our team and we’ll assist you with the best fit.
How should I care for my pieces? Each garment is made to last. Please refer to the care label—most items require gentle machine wash or dry cleaning for best preservation.
Support & Services
Is Lorëven a sustainable brand? We are committed to thoughtful craftsmanship—using premium fabrics, minimizing waste, and packaging responsibly.
Do you offer gift options? Gift wrapping and digital gift cards are not available at the moment. We hope to introduce gifting options in the future.
How can I contact customer support? You can reach us via email at care@loreven.com We typically respond within 24 hours.
At Loreven, every detail matters — from the stitching of our garments to the experience you have with us. If you couldn’t find the answer you were looking for, our dedicated team is always here to assist you. care@loreven.com
